Support Policy Page

Support Policy

1. Support Availability

2. Support Services

  • Order Assistance: Placement, modification, tracking

  • Product Queries: Technical details, compatibility, availability

  • Returns & Refunds: Guiding you through procedures

  • Payment & Billing: Handling failed or pending transactions

  • Account Support: Help with login, password, profile issues

  • Shipping & Delivery: Timeline and tracking updates

3. Response Times

  • General inquiries: Within 24 hours

  • Returns/refund support: Within 48 hours

  • Escalated or technical issues: 3–5 business days

4. Complaint Resolution

  1. Ticket Raised — via email or phone with order/order number and issue

  2. Case Review — our team investigates your request

  3. Resolution Provided — through replacement, refund, or technical fix

  4. Follow-Up — to ensure your issue is fully resolved

5. Partner/Seller Support

If you're a BCM seller or partner, contact us at seller.support@buildchemart.com for assistance with:

  • Product listings & cataloging

  • Payment settlements

  • Policy compliance & account issues

6. Self-Service & FAQs

For quick answers, check our Help Center/FAQs at https://buildchemart.com/help-center.

7. Escalation Process

If your concern is unresolved, escalate to our senior team at support@buildchemart.com.

Our Work & Quality Commitment

Excellence in Every Tile, Trust in Every Layer

At BuildChemart, we don’t just manufacture products — we engineer long-lasting solutions that power the construction industry. With a specialized focus on tile and stone installation, we have become a trusted name for professionals seeking ceramic tile adhesives, stone fixing solutions, tile grouts, epoxy-based sealants, waterproofing systems, and surface preparation compounds.

Our expertise lies in understanding the challenges faced on construction sites — from surface irregularities to climate fluctuations. That’s why every BuildChemart product is research-backed, field-tested, and formulated with advanced chemical technology to ensure maximum adhesion, crack resistance, and durability under tough conditions.

Whether you’re laying porcelain tiles, vitrified tiles, granite, marble, or natural stones, our installation solutions offer unmatched bond strength, easy workability, and long-lasting performance. From residential interiors and commercial buildings to industrial and infrastructure projects, our products help you build with confidence and precision.

We take pride in being a leading Indian manufacturer of tile adhesives and ceramic installation solutions, offering not only top-tier quality but also technical guidance, on-site support, and customized solutions for diverse project needs. Every product is manufactured under stringent quality controls and complies with both national and international standards.

✅ Why Choose BuildChemart?

Superior bonding with a wide range of tiles and stones

Fast-setting, easy-to-apply formulas for efficient work

Moisture, heat, and weather-resistant finishes

Ideal for walls, floors, wet areas, kitchens, exteriors & more

Backed by a dedicated team of experts and chemical engineers

Whether you are a contractor, architect, builder, or DIY enthusiast, BuildChemart gives you the confidence to achieve flawless installations every time. Our commitment to quality, innovation, and customer satisfaction stands at the heart of everything we do.

BuildChemart — Your Reliable Partner for Tile & Stone Installation Excellence.