Return Policy Page
Return & Refund Policy
Effective Date: 01-01-2022
1. Return Eligibility
You may request a return within 15 days of delivery if the product is:
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Damaged or defective
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Not as described or specified
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Received in error
Products must be unused, in original packaging, with all labels intact, and accompanied by proof of purchase.
2. How to Initiate a Return
Contact us at support@buildchemart.com with your order number, product details, reason for return, and supporting images (if applicable). We’ll provide you with a Return Merchandise Authorization (RMA) and return instructions.
3. Return Shipping
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BCM covers return shipping costs if the return is due to our error (e.g., damaged or incorrect item).
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For buyer’s remorse or change-of-mind returns, you are responsible for return shipping.
4. Inspecting Returns & Refunds
Once received and inspected, we will notify you of refund approval.
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Approved refunds: Processed within 7 business days to your original payment method.
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Late or missing refunds: Contact your payment provider and then reach out to us if still unresolved.
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Shipping charges (both outbound and return) are non‑refundable unless the return is BCM’s mistake.
5. Exchanges
We do not offer direct exchanges. If you require a different product, please place a new order and return the original.
6. Non‑Returnable Items
The following items cannot be returned:
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Opened or partially used products
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Custom-made or specially ordered items
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Clearance or discounted items (unless faulty)
7. Cancellation Policy
Orders may be cancelled within 24 hours of placement. Post-dispatch cancellations are treated as returns and are subject to this policy.
8. Policy Changes
BCM may update this policy at any time. Latest version is always available at https://buildchemart.com/return‑policy.
9. Contact Us
Have questions? Reach out at:
Email: support@buildchemart.com
Phone:
+919717217009
Address: Buildchemart Pvt Ltd, 2nd Floor C22 RDC Raj Nagar Ghaziabad Uttar Pradesh, India, 201002
Our Work & Quality Commitment
Excellence in Every Tile, Trust in Every Layer
At BuildChemart, we don’t just manufacture products — we engineer long-lasting solutions that power the construction industry. With a specialized focus on tile and stone installation, we have become a trusted name for professionals seeking ceramic tile adhesives, stone fixing solutions, tile grouts, epoxy-based sealants, waterproofing systems, and surface preparation compounds.
Our expertise lies in understanding the challenges faced on construction sites — from surface irregularities to climate fluctuations. That’s why every BuildChemart product is research-backed, field-tested, and formulated with advanced chemical technology to ensure maximum adhesion, crack resistance, and durability under tough conditions.
Whether you’re laying porcelain tiles, vitrified tiles, granite, marble, or natural stones, our installation solutions offer unmatched bond strength, easy workability, and long-lasting performance. From residential interiors and commercial buildings to industrial and infrastructure projects, our products help you build with confidence and precision.
We take pride in being a leading Indian manufacturer of tile adhesives and ceramic installation solutions, offering not only top-tier quality but also technical guidance, on-site support, and customized solutions for diverse project needs. Every product is manufactured under stringent quality controls and complies with both national and international standards.
✅ Why Choose BuildChemart?
Superior bonding with a wide range of tiles and stones
Fast-setting, easy-to-apply formulas for efficient work
Moisture, heat, and weather-resistant finishes
Ideal for walls, floors, wet areas, kitchens, exteriors & more
Backed by a dedicated team of experts and chemical engineers
Whether you are a contractor, architect, builder, or DIY enthusiast, BuildChemart gives you the confidence to achieve flawless installations every time. Our commitment to quality, innovation, and customer satisfaction stands at the heart of everything we do.
BuildChemart — Your Reliable Partner for Tile & Stone Installation Excellence.
